1 hasil untuk "Feng-Han Lin"

Empirical research on Kano’s model and customer satisfaction

Feng-Han Lin; Sang-Bing Tsai; Yu-Cheng Lee dkk.

PLOS ONE, Vol. 12 No. 9 · 2017 · Inggris · PLOS Scopus

Products are now developed based on what customers desire, and thus attractive quality creation has become crucial. In studies on customer satisfaction, methods for analyzing quality attributes and enhancing customer satisfaction have been proposed to facilitate product development. Although…