1 hasil untuk "I Kadek Java Sumantra Yasa"

Expectancy Disconfirmation Theory: A Systematic Literature Review of Satisfaction & Behavioral Intentions

I Kadek Java Sumantra Yasa; Mohammad Iqbal; Edriana Pangestuti

Profit: Jurnal Administrasi Bisnis, Vol. 20 No. 1 · 2026 · Indonesia · DOAJ

Tourist satisfaction is known as one of the main antecedents affecting revisit intention, destination loyalty and word-of-mouth behavior. According to Expectancy Disconfirmation Theory (EDT), satisfaction results when pre-visit expectations are compared with actual experiences. This paper entails…