1 results for "Poly Reksi"

UTILIZATION OF MACHINE LEARNING ALGORITHMS FOR CUSTOMER COMPLAINT CLASSIFICATION AT PERUMDAM

Poly Reksi; Susandri, Susandri; M. Syawalludin et al.

JAISEN: Journal of Advanced Information Systems and Engineering, Vol. 1 No. 1 · 2025 · English · OJS Journals

In today's digital era, managing customer complaints poses a significant challenge for public service providers, such as the Regional Drinking Water Company (PERUMDAM). With the increasing number of customers and the complexity of complaints, manual methods are no longer adequate to efficiently…