1 hasil untuk "Refilwe Matang"

Comparing residents’ perceptions in townships and suburbs regarding service delivery by municipality under administration

Molefe Maleka; Tshaudi Motsima; Refilwe Matang dkk.

Problems and Perspectives in Management, Vol. 14 No. 4 · 2016 · Inggris · DOAJ Scopus

The purpose of this study is to explore the perceptions of residents staying in suburbs and townships regarding the service delivered by a municipality under administration. The South African literature shows that residents in different locations behave differently when they receive poor service…