3 hasil untuk "Atsushi Inuzuka"
Menampilkan 1–3 · 0,25 detik · RSS
-
Artikel Jurnal
Effects of Customer Orientation and Sales Orientation on Objective Performance:
This paper empirically examined to what extent customer orientation and selling orientation affect objective criteria (the average customer spend and the number of sold customers) at both the individual and group level. The data of 1,572 salespersons from 391 stores in a Japanese apparel chain…
-
Artikel Jurnal
An Exploratory Study of Service Aversion as a Consumer Orientation:
This study conceptualizes service aversion as a consumer orientation to avoid anticipated burdens associated with service use, such as interaction burden, social discomfort, and temporal constraints, and explores its influence on service quality evaluation. Using empirical data collected in hair…
-
Artikel Jurnal
Effects of Variance in Service Quality Ratings on Overall Scores of Users:
This study tested the effect of variance in service quality ratings on overall scores of users in reviews (7,210 sites, 576,449 reviews) on the well-known hotel accommodation reservation site “Rakuten Travel.” The results revealed that the overall score was lower for a hotel with higher variance in…