1 hasil untuk "Martin, Adam"

AI-based chatbots in customer service and their effects on user compliance

Martin Adam; Michael Wessel; Alexander Benlian

Electronic Markets · 2020 · Inggris · OpenAlex Scopus

Abstract Communicating with customers through live chat interfaces has become an increasingly popular means to provide real-time customer service in many e-commerce settings. Today, human chat service agents are frequently replaced by conversational software agents or chatbots, which are systems…