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How information technology automates and augments processes: Insights from Artificial‐Intelligence‐based systems in professional service operations

Martin Spring; James Faulconbridge; Atif Sarwar

Journal of Operations Management · 2022 · Inggris · OpenAlex Scopus

Abstract This study contributes to the technology management literature on the effects of IT on operations processes by examining the use of systems based on Artificial Intelligence (AI) in professional services. The paper builds on key concepts on AI, information systems, professional work, and…