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From patient voices to policy: Data analytics reveals patterns in Ontario’s hospital feedback

Pourya Momtaz; Mohammad Noaeen; Konrad Samsel dkk.

PLOS Digital Health, Vol. 5 No. 2 · 2026 · Inggris · PLOS Scopus

Patient satisfaction is a central measure of high-performing healthcare systems, yet real-world evaluations at scale remain challenging. In this study, we analyzed 122,194 de-identified patient reviews from 45 Ontario general hospitals between January 2015 and July 2022. We applied a natural…