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Tourism and Hospitality Management
Scopus
ISSN 1330-7533 · Faculty of tourism and hospitality management · 402 articles in the index
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Journal Article
Determinants of spectator consumption and the prominence of event attributes in behavioural intentions: insights from a non-mega sport tourism event
Purpose – Sport events can boost the local economy, both through the direct consumption of goods/services and by enhancing the destination’s image. The prominent focus of existing literature on mega-events contrasts with the need to study non-mega events, considering theeconomic benefits for the…
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Journal Article
Leveraging green HRM for environmental sustainability: the mediating role of employee engagement in hospitality
Purpose – This study investigates the effects of green human resource management (GHRM)practices on employee engagement (EE) and pro-environmental behavior (PEB), includingthe mediating role of EE and the moderating role of green self-efficacy (GSE) in the…
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Journal Article
Revenue management reinvented: Leveraging technical know-how to unlock hotel efficiency
Purpose – Revenue management (RM) is no longer just a tool for optimizing revenue buta strategic framework for driving net profits and sustainable growth. This study reimaginesRM in green hotels as a dynamic, innovation-driven process, leveraging digitalization to create smarter, data-driven…
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Journal Article
Relationship between destination competitiveness and behavioral intention: The case of agritourism destination
Purpose - This study analyses the relationship between destination competitiveness and behavioral intentions of agritourists in Prachinburi, Thailand. It investigates whichcompetitiveness dimensions most influence intentions to revisit and recommend. It also explores the effects of sociodemographic…
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Journal Article
Impacts of country-specific aspects on tourists’ revisit intentions to cultural heritage sites: The mediating role of destination image
Purpose – The current study seeks to appraise the key factors motivating foreign tourists to revisit cultural heritage sites.Methodology/Design/Approach – Data were gathered through questionnaires distributed to foreign tourists visiting Jordanian heritage sites, selected using purposive sampling…
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Journal Article
Human chefs’ perceptions towards robot chefs
Purpose – This research has been conducted for the purpose of exploring human chefs’ perceptions on robot chefs and to identify potential challenges experienced by the use of robot chefs from a human chef perspective.Methodology/Design/Approach – Qualitative research methods were preferred to…
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Journal Article
A tokenized framework for enhancing the integrity and authenticity of tourism reviews
Purpose – This study explores the application of blockchain technology in smart tourism and presents a model for reducing fake reviews.Methodology/Design/Approach – By utilizing the transparency and immutability features ofblockchain technology, this paper illustrates how artificial intelligence…
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Journal Article
The impact of transformational leadership on frontline employees’ thriving in the hotel industry
Purpose – In the fiercely competitive tourism industry, hotel management must cultivatepassionate frontline employees (FLEs) who perceive their roles as more than routine tasks, aiming to enhance guest satisfaction. This study examines how transformational leadershipfosters FLEs’ thriving at work…
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Journal Article
How do mental health and information sources influence younger tourism choices? Evidence from a generation Z survey
Purpose - Generation Z belongs to a new youth travel segment, which is already the one with the highest growth. They were exposed to internet technology from birth and grew up in a challenging economic, social, and environmental context, which may have shaped their tourist decisions. This study…
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Journal Article
An investigation of automation and human interaction to guest loyalty in the advanced technology service marketing of upscale hotels in China
Purpose—This study examines the influence of the elements of ‘High-Tech’ and ‘HighTouch’ service on visitors’ experience and how different guest characteristics can affect theirsatisfaction and loyalty in the hotel service process in China.Methodology/Design/Approach—To draw broad conclusions on…
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Journal Article
THE ROLE OF SERVICE ROBOTS IN ENHANCING CUSTOMER EXPERIENCE AND SATISFACTION IN THE HOSPITALITY INDUSTRY
Purpose – The purpose of this study is to explore the adoption of service robots in the hospitality industry and its impact on customer satisfaction. Key factors such as perceived usefulness, perceived ease of use, human-robot interaction, and service quality are investigated to understand the…
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Journal Article
EVALUATING THE ROLE OF STREET FOOD EXPERIENCE, DESTINATION IMAGE, AND SATISFACTION IN SHAPING TOURIST BEHAVIOR
Purpose – This study examines how street food experiences influence domestic tourist behavior and destination image in Ho Chi Minh City. It offers insights for policymakers, tourism authorities, businesses, and street food vendors to enhance tourist engagement and position the city as a premier…
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Journal Article
WHAT MOTIVATES TRAVELLERS TO VISIT LOW-CARBON DESTINATIONS? EMPIRICAL EVIDENCE FROM THAILAND
Purpose – Despite growing interest in low-carbon tourism research, few studies have explored travellers’ motivations for choosing low-carbon destinations, particularly through the push-pull theory. Research indicates that motivations for environmental tourism may vary across cultures due to…
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Journal Article
WEB 2.0 AND TOURISM: A REVIEW OF THE LITERATURE
Purpose – The tourism sector has undergone profound transformations due to digital technologies. The shift from Web 1.0 to Web 2.0 has created an interactive environment characterized by social networks, intermediary platforms, mobile devices, Big Data, and Artificial Intelligence (AI). This study…
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Journal Article
THE QUALITY OF LIFE’S RELATIONSHIP WITH THE DESTINATION BRAND LOYALTY AND DESTINATION BRAND VALUE
Purpose – This study explores how perceived quality of life in a destination—specifically environmental and social dimensions—is related to destination brand loyalty and brand value. The local population plays a key role in shaping and sustaining a strong destination brand through their lived…
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Journal Article
SUSTAINING RETENTION IN THE LODGING INDUSTRY: THE ROLE OF ORGANIZATIONAL SUPPORT AND SELF-ESTEEM IN A POST-CRISIS LANDSCAPE
Purpose – This study explores the psychological mechanisms that influence employee retention in the lodging industry following the COVID-19 pandemic. Drawing on the conservation of resources (COR) theory, the study examines how perceived organizational support (POS) and organization-based…
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Journal Article
GREEN INNOVATIONS, STAKEHOLDER PRESSURES AND ENVIRONMENTAL PERFORMANCE IN THE HOTEL INDUSTRY
Purpose – This study investigates the mediating influence of green innovations on the relationship between stakeholder pressures and environmental performance within the Ghanaian hotel industry. Methodology/Design/Approach – A quantitative research approach was applied, gathering data from 273…
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Journal Article
METAVERSE TRAVELER: AN EXPEDITION BEYOND REALITY
Purpose – The aim of this research is to discuss the influence of metaverse platforms on travel experiences and behavioral intention: how much there are inter-relationships between immersion, the technical aspect, and user experience in virtual travel environments. This study proposes and…
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Journal Article
Will Generation Z Use ChatGPT for Tourism Recommendations?
Purpose – This research note examines Generation Z’s acceptance of ChatGPT as a Tourism Recommender System, to better understand whether they will use it for a tourism recommendation, and the factors influencing their acceptance. Methodology/Design/Approach – Grounded in the Technology Acceptance…
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Journal Article
Precarization Among Hotel Employees: Examples from City and Coastal Hotels
Purpose – Precarization is driven by inequality and insecurity, especially in the tourism sector, through atypical, non-standard, marginal, and unstable employment practices such as parttime positions, fixed-term contracts, short-term employment, and multiple jobs. This study aims to analyze the…