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Jurnal Manajemen Indonesia
ISSN 1411-7835 · Telkom University · 161 articles in the index
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Journal Article
Youth’ Co-Creation Behavior in Casual Dining Restaurants in Bandung City, Indonesia
This study aims to identify the co-creation behavior especially students who have experiences of casual dining restaurants. This study also analyses the relationship between co-creation behavior, customer satisfaction, and customer loyalty. The research applied a quantitative method with survey…
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Journal Article
Articles Implementation Of Customer Relationship Management In Order To Build Customer Satisfaction And Loyalty
This study aims to examine the impact of the implementation of customer relationship management (CRM) on customer satisfaction and loyalty, and the impact of satisfaction on customer loyalty of government commercial banks (BNI, BRI, Bank Mandiri, and BTN) in East Java Province. The research…
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Journal Article
Consumer Empowerment Index in the Telecommunications Sector: The Role Of Socio-Demographic and Lifestyle
Consumer empowerment is a benchmark for business, especially in the telecommunications sector, for economic fundamentals. This study aims to analyze the effect of social, demographic and economic characteristics and lifestyles on consumer empowerment in the telecommunications sector. This study…
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Journal Article
Human-Centered Sustainable University Model
In Society 5.0, the central concept is Human-Centered and supported by super-smart technology that frees humans from burdened workloads and allows humans to innovate new values ??without limits. All of this results in prosperity for everyone and that is the achievement of the global Sustainable…
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Journal Article
Work-Life Balance Before and During Work from Home in a Covid-19 Pandemic Situation
Corona Virus Disease (Covid-19) is a global pandemic that affects the work systems of employees and influences the work-life balance employees. This empirical study was conducted on teachers and lecturers in Indonesia who had to implement a remote work system or work from home to prevent the spread…
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Journal Article
How Do People Respond to Local Governments in Communicating Government Programs Through Social Media?
Open communication is one of the government's efforts to meet the demands of society in creating more transparent public information services. Instagram is one of the social media that allows the government and the public to interact through two-way communication, creating and sharing content in…
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Journal Article
The Efficacy Strategy of the Launching New Variety Product: Case Study Bagong Canned Gudeg a Traditional Foods from Yogyakarta
Nowadays, culinary industries significantly enhance capacity product diversification to endorse economic development. This significant change appears to unlock the product's positioning in the market through various foods industries. Also, R & D results often become a solution for fostering the…
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Journal Article
What Do University Students Know About SDG4 Quality Education? A Case Study of Business Management Education at Telkom University Indonesia
Sustainable Development Goals are the global action plans constituted by world leaders including Indonesia at the 70th general assembly of the United Nations in New York. The next global action known as SDGs has formed 17 objectives with 169 targeted action plans up until 2030 with the theme…
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Journal Article
Digital Startups Fundamental Capabilities in New Product Development: Multiple Case Studies in Bandung, Indonesia
Digital startups compete by increasing their ability to innovate in new product development. New product development becomes one of the main processes for startups to scale their product quality. As there are many frameworks of new product development to follow, the particular new product…
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Journal Article
The Process of Creative Economy Development as An Institutional Work
Although experiencing an underdeveloped institutional environment, there is a significant contribution of Indonesia’s creative economy to the national economy. Therefore, it is important to investigate the process of creative economy development in Indonesia, as an emerging market. This research…
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Journal Article
Emotional Dynamics, Dialogue, And Organizational Innovativeness Of Indonesian Private Tv Stations
Currently, researchers tend to suggest a socially based approach to address the challenge of innovation rather than an economic approach which often fails to address the challenge. This study examines the relationship between emotional dynamics as an independent variable, organizational…
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Journal Article
How Do They Survive? Study On Small Businesses Survive Covid-19 In Semarang
The purpose of this study is to analyze the factors that push small businesses to survive during the Covid-19 pandemic and the factors that influence it. The method used in this research is the Exploratory Factor Analysis (EFA) uses PLS-SEM with a moderating effect. A total of 162 small-scale…
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Journal Article
The Relationship Between Financial Literation Towards Users Of Loan Transacted Applications In The Millennial Generation
This study aimed to find a relationship between financial literacy and the use of loans transacted for the millennial generation—qualitative approach research method. The population in this study is the millennial generation in Bandung who have made loans transacted. The sample used was 270 people…
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Journal Article
Analysis of Innovation Strategies to Improve the Quality of Infrastructure in Public Organisation using the Technical Evaluation and Decision Square (TEDS) Method
This paper aims to analyze and discuss the implementation of innovative strategies in a public higher education institution in Indonesia. Analysis is undertaken by using Total Evaluation and Decision Square (TEDS) Method, which employs [a] Total Financial Management (TFM), [b] Total Content…
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Journal Article
The Role of TQM Practice in Improving Business Performance’s Pharmaceutical Industry in Indonesia
The primary purpose of this study is to investigate the role of Total Quality Management (TQM) on business performance in various dimensions. This study proposes a conceptual model that intends to study several research hypotheses. The data were obtained through an online questionnaire, sent to…
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Journal Article
The Influence Of User-Generated Content To Consumer-Based Brand Equity Through Involvement In Indonesia's Top Brand Lipstic Consumer
Since 2000’s content marketing began to develop and become a buzzword lately. Nowadays, content marketing is a standard practice of business and one who do not use that will be left behind. The current democratization of information is expressed mainly through User-Generated Content (UGC), so that…
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Journal Article
An Agent based Model of Creative Social Entrepreneurship Behaviour in the Context of Creative Economy
This paper presents an agent-based model that illustrates creative-social entrepreneurial behaviour and its impact on socio-economic development and local resources sustainability. This study conducted an agent-based model simulation test to demonstrate the potential of the model developed through…
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Journal Article
Value Proposition Design for Custom Clothing Startup Using Design Thinking Approach
There are thousands of digital-based startups in Indonesia but only few have a sustainable business development. One of the reasons is the products created by startups are not in accordance with market needs. Fashion is one of the startups that has the potential to develop in the digital age…
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Journal Article
Conducting Job Analysis for University Student Ambassador and Peer Mentor
Student Ambassador and Peer Mentor are two positions, which play important role for university. Student Ambassador play role in providing information for prospective student and help new arrivals student settle in, also make the most out of their time while at University, while Peer Mentor help the…
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Journal Article
The Effect of Financial Policy, Managerial Ownership, Profitability, and Company Size on Company Value in Automotive and Component Sub-Sector Companies Registered in Indonesia Stock Exchange Period 2014-2018
The aim of each company is to increase company value which can maximize shareholders’ wealth. The factors that can affect the company value are financial policies consisting of investment decisions, financial leverage and dividend policies. In addition to financial policy, there are other factors…