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African Journal of Hospitality, Tourism and Leisure
Scopus
ISSN 2223-814X · AfricaJournals · 1.826 artikel di indeks
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Influence of Service Quality on Customer Satisfaction and Return Intention at a Restaurant: The Case of a Student-Operated Restaurant in South Africa
This study uses an Institutional DINESERV model to examine the influence of service quality dimensions (i.e., food quality, atmosphere, service quality, convenience, and price) on customer satisfaction and return patronage in a Student Operated Restaurant (SOR). A total of 62 guests were surveyed…
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Green Choices: Exploring Environmental Responsible Practices and Their Impact on Guest Intention in Dinokeng Accommodation Establishments
As the hospitality industry is expanding in developing countries, it simultaneously contributes to environmental burdens. The purpose of this article is to determine the perceptions of guests towards environmentally responsible practices (ERPs), also focusing on the concept of “greenwashing” and…
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Gastronomic Experience by Understanding Tourist Satisfaction and Advocacy
Effective gastronomic management is pivotal in shaping the tourist experience and subsequent advocacy. This study employs a Structural Equation Modeling with Partial Least Squares (SEM PLS) approach to assess culinary experiences' impact on tourist satisfaction and advocacy. The research involved…
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A Framework for Evaluating Geotrails for Education and Geotourism
Geotourism, a rapidly growing sector in the tourism industry, focuses on nature-based exploration of landscapes and landforms, emphasizing the sustainable utilization of geosites and geomorphosites. These geological and geomorphological features hold scientific, cultural, aesthetic, and economic…
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The Effect of Demographic Variables on International Tourist's Perception of Destination Image in the Volta Region of Ghana
The effect of demographic variables on the perception of destination image among international tourists has attracted the attention of academics and practitioners, this study aims to evaluate the effect of demographic variables on the perception of international tourist on destination image. Using…
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The Effect of Environmentally Sustainable Practices on Hotel Guests’ Satisfaction and Retention
It is not unexpected that hotel guests are now demanding for products and services that are. environmentally friendly following the increased awareness of the importance of environmental sustainability. Accordingly, many hotels’ management are working hard to adopt and implement environmentally…
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Sportscape Variables and Spectator Satisfaction Towards Willingness to Return to Designated Professional Women’s Soccer Events
Women's sports research has experienced growing interest from sports marketers to better understand how and why individuals visit stadiums to support their teams. The stadium’s physical environment which is regarded as the “sportscape”, purported to have a significant influence on spectator revisit…
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Who is Visiting South African Beaches and Why?
South African beaches attract numerous tourists each year, forcing local municipalities to either mitigate or take advantage of the impact of increased tourism to these municipal areas. Knowledge of these tourists' motives and demographic profiles could improve beach marketing and management of…
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Tourism as a Cultural Ecosystem Service in Protected Areas: A Review of Emerging Issues
Tourism as a cultural ecosystem service within protected areas remains an under-researched domain despite its pivotal role in supporting conservation and host communities around these entities. This study used a bibliometric approach to review 116 articles from the Scopus database related to…
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The Authenticity of Cultural Festivals as Perceived by Host Communities: A South African Case Study
Cultural heritage is one of the most important drawcards for tourism globally. The African continent is rich in cultural heritage, but few studies have given attention to the authenticity of the African cultural tourism industry and cultural festivals, in particular. This investigation contributes…
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Predictors of Behavioural Intention and the Mediating Effects of Hotel Virtual Reality Experience and Cognitive Absorption
The study explores the influence of vividness, content quality, and system quality in virtual reality (VR) experiences on guests’ behavioural intentions in the hotel industry in the National Capital Region. It specifically examines how these factors affect guests’ engagement and decision-making…
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Profiling Ecotourists at a South African Wetland Park Based on Demographics and Participation in Ecologically-responsible Tourism Practices
Wetland Parks are some of the most treasured destinations conserving rich natural and cultural tourism resources. As such, wetland parks are emerging as conducive for ecotourists to create memorable tourism experiences. Despite emerging as suitable areas for the creation of memorable ecotourism…
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The Interplay Between Tourism Development, Quality of Life, and Local Support for Tourism Growth
The research investigates the complex connection between the development of tourism and the quality of life (QOL) of inhabitants in Nigerian communities, emphasising the sector's role beyond economic benefits to encompass social, cultural, and environmental impacts, Utilizing a descriptive research…
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Between Authentic Feedback and Greedy Behavior: Strategies for Mitigating Tourists' Exaggerated Negative Reviews
Online reviews are crucial for revenue management on online platforms in the tourism industry. However, there is a gap in detecting greedy review behavior that can negatively impact destinations. This study uses locus of control theory to examine how greed influences online review content…
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Dark Tourism Motivations, Experience, Emotions and Behaviour of Tourists
The purpose of this study is to explore travel motivations at dark tourism sites and the impact of dark tourism motivations on tourist experience. The study also tried to examine the impact of experience on tourist emotions and behaviour at dark tourism sites. The study was concluded by randomly…
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Demography and Organisational Commitment in Air Industry: Strategies for Guaranteeing High Performance of Airport Employees’ Wellbeing
The airport industry plays a crucial global economic and connectivity role as the aviation sector rapidly expands; therefore, understanding airports’ workforce psychology is vital. However, little research exists on how airport employees' demographic traits shape organisational commitment as a…
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Nepotism and Hotel Employees' Intention to Leave: Does Ethical Leadership Matter?
This research explores the influence of nepotism perception on hotel employees' intention to leave their jobs, focusing on ethical leadership as a moderator. The data collection process involved 383 employees from five-star hotels in Egypt. PLS-SEM as a significant analytical tool in hospitality…
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Exploring the Challenges When Implementing Universal Accessibility in White Water-based Adventure Tourism
Implementing the universal accessibility concept in white water adventure tourism requires more in low-resource settings than in destinations in developed countries. The literature points to misconceptions of access-need population groups and concern for safety among water-based sports. A case…
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Mapping the Behavioral Intentions of Tourists to Revisit Cultural Destinations: A Bibliometric Analysis
The growing popularity of cultural tourism destinations has been the subject of numerous studies for decades. These destinations significantly contribute to the tourism industry by promoting and developing tourism products, attracting many tourists. Thus, it requires a thorough understanding of…
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Sport Tourism Competitiveness: A Systematic Review of Relevant Literature From 2012 to 2022
Sport tourism is one of the fastest-growing sectors in the tourism industry worldwide and has received increasing attention from scholars in the last decades. In this context, literature reviews have been written analysing various aspects, including factors influencing sport tourism…
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