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International Journal of Industrial Management
ISSN 2289-9286 · Universiti Malaysia Pahang Al-Sultan Abdullah Publishing · 206 artikel di indeks
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Artikel Jurnal
Enhancing parking and traffic efficiency through discrete event simulation: A case study at Universiti Malaysia Pahang Al-Sultan Abdullah
University campuses, such as University Malaysia Pahang Al-Sultan Abdullah face recurring challenges in managing traffic and parking due to increasing vehicle numbers and limited infrastructure. This study addresses these issues by employing Discrete Event Simulation to evaluate and enhance parking…
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Artikel Jurnal
Investigating the organisational safety culture factors in the oil and gas industry: A systematic review
The oil and gas industry is one of the major contributors to global economic growth and industrial development. However, its operation is high-risk with challenges such as human error, chemical hazards, flammable materials, high-pressure systems, and complex machinery, which can lead to accidents…
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Artikel Jurnal
Are customers satisfied with Shopee Express delivery service? A survey in Malaysia
The rapid growth of the e-commerce industry has increased the demand for courier services in Malaysia. These services play a crucial role in ensuring fast and efficient product delivery. However, a rise in complaints from online shoppers regarding issues during the parcel delivery process by Shopee…
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Artikel Jurnal
Towards sustainable integration of healing garden at healthcare facilities
Healing gardens serve as natural environments that counterbalance the high stress levels experienced by patients and alleviate the emotional impact of being hospitalised, ultimately contributing towards their healing progress and overall well-being. Although healing gardens have become a visible…
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Artikel Jurnal
Mitigating risk in digital marketplace: A case of online consumer in East Coast Malaysia
The digital marketplace has revolutionised the global marketing landscape, enabling businesses and retailers to expand their reach and engage in transactions with a wider audience. While these platforms offer convenience, variety, and accessibility, they also present certain risks that may…
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Artikel Jurnal
Prioritising green HRM practices: A pre-test application of Fuzzy TOPSIS
Green Human Resource Management (Green HRM) has been acknowledged as a strategic approach to encouraging green sustainability within organisations. However, there is a lack of structured practices for ranking the most impactful Green HRM practices, especially among Malaysian manufacturing…
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Artikel Jurnal
Enhancing the monitoring and evaluation of road construction projects using expert opinion: A case of Uganda national roads authority
Road transport is among the sub-sectors that receive the highest funding in Uganda. Nevertheless, there has been a persistent public outcry on delays, low-quality deliveries, and even project failures in different parts of the country. Existing studies have attributed this to inefficient monitoring…
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Artikel Jurnal
A preliminary study of scheduled waste management practices in Malaysia
As industrialisation continues to grow, effective scheduled waste management is essential for minimising environmental risks and safeguarding public health. Thus, this study explores the practices, challenges, and safety measures associated with managing scheduled waste. Two companies located in…
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Artikel Jurnal
A risk-based cost estimation model for optimizing construction projects in Palestine
This study investigates the critical risk factors affecting cost estimation in the Palestinian construction industry and develops a risk-based cost estimation model. Given the complexity of construction projects, this research employed a mixed-methods approach that combined qualitative interviews…
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Artikel Jurnal
A discrete event simulation approach to improve the efficiency of university parcel centre services in Universiti Malaysia Pahang Al-Sultan Abdullah
The increasing reliance on e-commerce has led to higher demands in parcel management and customer expectations, exposing parcel centres to challenges like long waiting times and poor resource allocation. If left unaddressed, these issues may result in delays and customer dissatisfaction. This study…
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Artikel Jurnal
A review of the reward system and reward management at Nkangala District Municipality
In the public sector, employee rewards have not kept pace with time and fail to keep up with shifts in the workforce and societal expectations. This study aims to understand the public sector's reward system and reward management. The data were gathered through standardised, open-ended interviews…
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Artikel Jurnal
Is intrinsic motivation a consequential factor in the causal relations between innovative work behavior and task performance among marketing professionals?
Employee innovativeness is a desired intrapreneurial behavior based on employers’ expectations of task performance. This is prevalent in the healthcare marketing industry, especially in developing countries where operational work resources are not optimal and may reduce employee motivation. Whilst…
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SAFETY MANAGEMENT IN CONSTRUCTION SITES: IMPROPER SAFETY PRACTICES AND EMPLOYEE TURNOVER INTENTION
There has been a significant increase in the number of recorded casualties within the construction business between 2020 and 2022, with a monthly rise in the frequency of such incidents. This study examines the correlation between safety practices and turnover intentions in the construction…
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STRENGTHENING ACADEMIC PERFORMANCE IN RAILWAY HUMAN RESOURCES: THE INFLUENCE OF VOCATIONAL AWARENESS AND VOCATIONAL ASPIRATIONS
The growing railway industry demands organisations and educational institutions to produce high-quality human resources with specific competencies in the railway transportation sector. However, the competitiveness of vocational education graduates is lower compared to university graduates…
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INVESTIGATING THE DETERMINANTS OF CUSTOMER SATISFACTION IN TAXI SERVICES: A COMPREHENSIVE ANALYSIS OF CUSTOMER SERVICE QUALITY, DRIVER BEHAVIOUR, PRICE FAIRNESS, STAKEHOLDER ENGAGEMENT, AND TIME RELIABILITY
Ensuring high service quality in the taxi service sector is critical for achieving customer satisfaction, which is a serious metric for organisational success and longevity. This study examines the levels of customer experience and satisfaction towards the app-based taxi service in Iraq. A…
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Artikel Jurnal
HOW CONTROLLING SHAREHOLDERS PLAY THEIR DECISIVE ROLES IN CORPORATE SOCIAL INVESTMENTS: A CASE STUDY OF PAKISTAN
This study examines the role of controlling shareholders in determining the level of corporate social responsibility (CSR) investments. The data was collected from Pakistani listed firms and analysed using the panel regression technique. The results revealed that controlling shareholders have…
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Artikel Jurnal
INFLUENCE OF TECHNICAL CHALLENGES ON CONSTRUCTION PROJECT CONTRACTING
The construction industry plays a crucial role in economic development by providing essential infrastructure, creating jobs, and supporting other industries. However, this sector faces persistent technical challenges that impede successful project contracting, including issues, such as inadequate…
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Artikel Jurnal
BUSINESS ANALYTICS IMPLEMENTATION: A SYSTEMATIC LITERATURE REVIEW
Business analytics (BA) has emerged as a pivotal tool for enhancing decision-making and business performance through data-driven insights. However, its implementation remains a significant challenge. This study employed a systematic literature review methodology and utilised Scopus, Web of Science…
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Artikel Jurnal
FAVOURITISM IN THE WORKPLACE: A REVIEW OF ITS CAUSES, CONSEQUENCES, AND MITIGATION STRATEGIES
This review is a synthesis of contemporary literature between 2020 and 2024 to explore the causes, consequences, and mitigation strategies associated with workplace favouritism. It identifies key drivers of workplace favouritism, including interpersonal relationships, power dynamics, and leadership…
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Artikel Jurnal
Application of Discrete Event Simulation for Enhancing Queuing System at Lotus Alor Setar
Queue management is a critical challenge for hypermarkets, where prolonged wait times can negatively impact customer satisfaction and operational efficiency. The congested checkout areas at Lotus Alor Setar are caused by a high number of customers and insufficient cashiers, resulting in slower…